Return
Important: Please read our returns policy carefully. No exceptions will be made.
made, as you agreed to the terms at the time of
purchase.
Returns:
Term: You have 14 days after receiving your product to return it. If
14 days have passed, unfortunately we cannot refund or exchange
to offer.
Conditions: The returned product must be in the same condition as it was
you have received it, unused and in the original packaging. For products
where hygiene is important, these should be thoroughly cleaned before use
return process begins.
Exclusions: For hygienic reasons some products cannot be
returned, such as underwear, lingerie, tights and certain care products.
Initiating the process: If you wish to return a product, please send an email
to: info@rsrzaken.com with your order number, reason for return, if applicable
photo of the product in case of damage, and your contact details.
Refund:
Procedure: After receiving and inspecting your return, we will send you an email
to approve or reject your refund. If approved, your
refund automatically applied to your credit card or original purchase order within 30 days
payment method.
Late or no refund: If you have not received a refund after 30 days,
received, please check your bank account first. If you still do not have it
If you receive this message, please contact us at [rsrzaken@outlook.com].
Costs:
Return Shipping Costs: All customers are responsible for return shipping costs.
shipping costs. We recommend that you provide your return shipment with Track & Trace,
as we are not responsible for lost returns. The
return shipping must be sent to China, and the cost starts from €20
and are at the customer's expense.
Exceptions: Defective or incorrect products: Upon receipt of a defective or incorrect product
we will send you a new product free of charge. If it is still wrong the second time
If you return the item, you will receive a full refund of the purchase price.
Cancellation: Orders cannot be cancelled once placed
due to our automated system.
For questions or more information about our return policy, please feel free to contact us.