General terms and conditions

General terms and conditions

This website is managed by Rsrzaken. Throughout the site, the

terms "we", "us" and "our" to. Rsrzaken offers

this website, including all information, tools and services available from this site

are, to you, the user, on the condition that you agree to all

terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you participate in our

“Service” and you agree to be bound by the following terms and conditions

terms and conditions ("Terms of Service", "Terms"), including those additional

terms and conditions and policies referenced herein and/or available through a

hyperlink. These Terms of Service apply to all users of the

site, including but not limited to users who are browsers, vendors, customers,

are sellers and/or contributors of content. Please read these Terms of Service

carefully before visiting or using our website. By using some of the

By accessing or using the site, you agree to be bound by these

Terms of Service.

If you do not agree to all the terms of this Agreement, you may

do not visit the website or use any services. If these Terms of Service

are considered an offer, acceptance is expressly limited to this

Terms of Service. Any new features or tools added to the current store

added, are also subject to the Terms of Service. You can find the most

You can review the current version of the Terms of Service at any time at this page.

We reserve the right to modify any part of these Terms of Service

to update, change or replace with updates and/or changes to our

website. It is your responsibility to check this page regularly

check for changes. Your continued use of or access to the website after

Posting any changes will mean that you accept those changes

accepts. Our store is hosted on Shopify Inc. They provide us with the online

e-commerce platform that allows us to offer our products and services to you

to sell.

Article 1 – Definitions

In these terms and conditions the following terms are understood to mean:Cooling-off period: the period within which the

consumer can exercise his right of withdrawal;Consumer: the natural

person who does not act in the exercise of a profession or business and an agreement

enters into a distance contract with the entrepreneur;Day: calendar day;Duration transaction: a

distance contract relating to a series of production and/or services,

whose delivery and/or purchase obligation is spread over time;Sustainable

data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to him in a way that

future consultation and unchanged reproduction of the stored information

makes possible.Right of withdrawal: the possibility for the consumer to withdraw from a contract within the

cooling-off period to waive the distance contract;Entrepreneur: the natural or

legal entity that provides products and/or services remotely to consumers

offers;Distance contract: an agreement whereby, within the framework of a

system for distance selling of products organized by the entrepreneur

and/or services, up to and including the conclusion of the agreement, exclusively use

is made of one or more techniques for distance communication;Technology

for remote communication: means that can be used for concluding

an agreement, without the consumer and entrepreneur being in the same situation at the same time

space have come together.General Terms and Conditions: these General Terms and Conditions

Terms and conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

Email address: info@rsrzaken.com

Company name: Rsrzaken

Chamber of Commerce number: 89010973

Address: Herderskindstraat 6

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur

and on every distance contract and orders concluded between

entrepreneur and consumer. Before the distance contract is concluded,

the text of these general terms and conditions becomes available to the consumer

If this is not reasonably possible, before the agreement is concluded

distance is concluded, it is indicated that the general terms and conditions apply to the

entrepreneur can be viewed and they can be returned to the consumer as soon as possible at the consumer's request

be sent free of charge. If the distance contract is concluded electronically

is concluded, by way of exception to the previous paragraph and before the agreement is concluded

distance is concluded, the text of these general terms and conditions along

be made available to the consumer electronically in such a way

in a way that the consumer can easily use it

stored on a durable data carrier. If this is not reasonably possible

will be indicated before the distance contract is concluded

where the general terms and conditions can be viewed electronically

taken note of and that they are provided electronically or at the consumer's request

will be sent free of charge in another way.In the event that in addition to this

general terms and conditions also specific product or service conditions of

apply, the second and third paragraphs apply accordingly and may

the consumer must always consult the court in the event of conflicting general terms and conditions

invoke the applicable provision that is most favorable to him. If one or more provisions in these general terms and conditions are at any time wholly or

are partially null and void or annulled, the agreement and this

conditions will otherwise remain in force and the relevant provision will be mutually agreed

consultation shall be replaced without delay by a provision that the scope of the

original as closely as possible.Situations that are not included in this general

conditions are regulated, must be assessed in the spirit of this

general terms and conditions.Uncertainties about the explanation or content of one or

several provisions of our terms and conditions, should be interpreted 'according to the

spirit' of these general terms and conditions.

Article 4 – The offer

If an offer has a limited period of validity or is subject to conditions

takes place, this will be explicitly stated in the offer. The offer is without obligation. The

The entrepreneur is entitled to change and adjust the offer. The offer

contains a complete and accurate description of the production/or

services. The description is detailed enough to allow a proper assessment of

to make the offer possible by the consumer. If the entrepreneur uses

makes of images that they are a true representation of the

products and/or services offered. Obvious mistakes or obvious errors

The offer does not bind the entrepreneur. All images, specifications and data

the offer is indicative and cannot give rise to compensation or

termination of the agreement.Images of products are a

truthful representation of the products offered. Entrepreneur cannot

guarantee that the displayed colors match the real colors exactly

of the products. Each offer contains such information that the consumer

it is clear what the rights and obligations are that are attached to the acceptance of the

offer are linked. This concerns in particular: the price, with the exception of

customs clearance costs and import VAT. These additional costs will be borne by you and

risk of the customer. The postal and/or courier service will take care of the import

use the special scheme for postal and courier services. This

The scheme applies if the goods are imported into the EU country of destination,

which is also the case in the present case. The postal and/or courier service collects the VAT (although

then not together with the customs clearance costs charged) to the recipient

of the goods;any shipping costs;the manner in which the

agreement will be concluded and what actions are required for this; the

then the right of withdrawal does not apply; the method of payment,

delivery and execution of the agreement;the term for acceptance of the

offer, or the period within which the entrepreneur guarantees the price; the

amount of the tariff for distance communication if the costs of use

of the technology for remote communication are calculated on a different

basis than the regular basic rate for the means of communication used; or the

agreement is archived after it has been concluded, and if so, in what manner

this can be consulted by the consumer; the manner in which the consumer, before concluding the agreement, can consult the information provided by him in the context of the agreement

can check the data provided and, if necessary, correct it; any

other languages ​​in which, in addition to Dutch, the agreement can be concluded

closed; the codes of conduct to which the entrepreneur has submitted and the

way in which the consumer can obtain these codes of conduct electronically

consult; and the minimum duration of the distance contract in the event of a

long-term transaction. Optional: available sizes, colours, type of materials.

Article 5 – The agreement

Subject to the provisions of paragraph 4, the agreement shall be concluded on the

moment of acceptance by the consumer of the offer and compliance with the

conditions set out therein.If the consumer accepts the offer electronically

has accepted the way, the entrepreneur immediately confirms the

receipt of acceptance of the offer. As long as the receipt of this

acceptance has not been confirmed by the entrepreneur, the consumer can

terminate the agreement. If the agreement is concluded electronically,

the entrepreneur shall take appropriate technical and organizational measures to

security of the electronic transfer of data and ensures a safe

web environment. If the consumer can pay electronically, the entrepreneur will

take appropriate safety measures. The entrepreneur may –

within legal frameworks – inform whether the consumer has fulfilled his

payment obligations, as well as all those facts and factors that

are important for a responsible conclusion of the distance contract. If

the entrepreneur has good grounds on the basis of this investigation to

not to enter into an agreement, he is entitled to give reasons for placing an order or

to refuse the application or to attach special conditions to the implementation.The

The entrepreneur will provide the consumer with the following when providing the product or service:

information, in writing or in such a way that it can be used by the consumer

accessible manner can be stored on a durable data carrier,

Please include: 1. the visiting address of the entrepreneur's establishment where the

consumer can submit complaints;2. the conditions under which and the manner in which

on which the consumer can exercise the right of withdrawal, or a

clear statement regarding the exclusion of the right of withdrawal;3. the

information about guarantees and existing after-sales service;4. the information referred to in Article 4 paragraph 3

of these conditions, unless the entrepreneur has provided this information

already provided to the consumer before the execution of the agreement;5. the

requirements for termination of the agreement if the agreement has a duration

has a duration of more than one year or is of indefinite duration. In the event of a

long-term transaction, the provision in the previous paragraph only applies to the first

delivery .Every agreement is entered into under the suspensive

conditions of sufficient availability of the products concerned.

Article 6 – Right of withdrawal When purchasing products, the consumer has the option to cancel the agreement

to cancel without giving any reason within 14 days. This cooling-off period

commences on the day after the consumer receives the product or a prior notice

designated by the consumer and made known to the entrepreneur

representative. During the cooling-off period, the consumer will handle the product with care

the product and the packaging. He will only unpack or

use to the extent necessary to assess whether he wants the product

to retain. If he exercises his right of withdrawal, he will return the product

with all accessories supplied and – if reasonably possible – in the original

return the goods in the condition and packaging to the entrepreneur, in accordance with the

entrepreneur provided reasonable and clear instructions.When the consumer

If he wishes to exercise his right of withdrawal, he is obliged to do so within 14

days after receipt of the product, to notify the entrepreneur. The

The consumer must make this known by means of a written message/email.

After the consumer has indicated that he wishes to use his

right of withdrawal, the customer must return the product within 14 days. The

consumer must prove that the delivered goods have been returned on time,

for example by means of a proof of shipment. If the customer after the

has not made known that it will use the periods referred to in paragraphs 2 and 3

want to exercise his right of withdrawal or not return the product to the entrepreneur

has returned, the purchase is a fact.

Article 7 – Costs in case of revocation

If the consumer exercises his right of withdrawal, the costs are for

the return of the products at the expense of the consumer. If the

consumer pays an amount, the entrepreneur will refund this amount as soon as possible,

but no later than 14 days after cancellation, refund. In this case, the

condition that the product has already been received back by the online retailer or

conclusive proof of complete return can be provided.

Article 8 – Exclusion of the right of withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for

products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal

only applies if the entrepreneur clearly states this in the offer, at least in good time before the

conclusion of the agreement, has stated. Exclusion of the right of withdrawal is

only possible for products:1. that have been created by the entrepreneur

in accordance with consumer specifications;2. which are clearly personal in nature

are;3. which by their nature cannot be returned;4. which can be quickly

spoil or become obsolete;5. the price of which is subject to fluctuations in the

financial market over which the entrepreneur has no influence;6. for individual newspapers and

magazines;7. for audio and video recordings and computer software where the consumer has broken the seal.8. for hygiene products where

the consumer has broken the seal. Exclusion of the right of withdrawal is

only possible for services:1. concerning accommodation, transport, restaurant business or

to perform leisure activities on a specific date or during a specific time

period;2. the delivery of which is with the express consent of the consumer

started before the cooling-off period has expired;3. concerning bets and

lotteries.

Article 9 – The price

During the period of validity stated in the offer, the prices of the

products and/or services offered will not be increased, except for price changes such as

result of changes in VAT rates. Notwithstanding the previous paragraph, the

entrepreneur products or services whose prices are subject to

fluctuations in the financial market over which the entrepreneur has no influence

has, with variable prices. This bond to fluctuations and

the fact that any prices stated are indicative prices will be stated in the offer

mentioned.Price increases within 3 months after the conclusion of the

agreements are only permitted if they are the result of legal

regulations or provisions. Price increases from 3 months after the conclusion

of the agreement are only permitted if the entrepreneur has agreed to this

has and:1. these are the result of statutory regulations or provisions; or 2. the

consumer has the authority to terminate the agreement with effect from the

day on which the price increase takes effect. The place of delivery is based on

Article 5, paragraph 1, Turnover Tax Act 1968 place in the country where the

transport commences. In the present case, this delivery takes place outside the EU. In

Following this, the postal or courier service will charge the customer import VAT or

customs clearance costs are collected. Therefore, no VAT will be charged by the entrepreneur

All prices are subject to printing and

typographical errors. No liability is accepted for the consequences of printing and typographical errors.

accepted. In case of printing and typographical errors, the entrepreneur is not obliged to return the product

to be delivered at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the

agreement, the specifications stated in the offer, meet the reasonable requirements of

soundness and/or usability and the date of the creation of the

agreement existing legal provisions and/or government regulations. If

The entrepreneur also guarantees that the product is suitable

for other than normal use.A product intended for use by the entrepreneur, manufacturer or importer

The warranty provided does not affect the statutory rights and claims that the

consumer can do something against the entrepreneur on the basis of the agreement

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. Returns

of the products must be in the original packaging and in new condition

The entrepreneur's warranty period corresponds to the

manufacturer's warranty period. However, the entrepreneur is never responsible for the

final suitability of the products for each individual application by the

consumer, nor for any advice regarding the use or the

application of the products.The warranty does not apply if:The consumer

has repaired and/or edited the delivered products itself or has had them done by third parties

repair and/or edit;The delivered products are subject to abnormal conditions

are exposed or otherwise treated carelessly or in conflict with the

instructions from the entrepreneur and/or on the packaging;The

defectiveness is wholly or partly the result of regulations that the

government has made or will make any statement regarding the nature or quality of the

materials used.

Article 11 – Delivery and execution

The entrepreneur will exercise the utmost care when

receiving and executing orders for products.With

compliance with what is stated in article 4 of these general terms and conditions

stated, the company will process accepted orders with due speed but

within 30 days at the latest, unless the consumer has agreed to a

longer delivery time. If delivery is delayed, or if a

order cannot be executed or can only be executed partially, the

consumer of this no later than 30 days after placing the order.

In that case, the consumer has the right to terminate the agreement without costs.

dissolve and right to any compensation. In the event of dissolution in accordance with

the previous paragraph will give the entrepreneur the amount paid by the consumer

as soon as possible, but no later than 14 days after cancellation, refund. If

If delivery of an ordered product proves to be impossible, the entrepreneur will

make every effort to provide a replacement item. At the latest at the

delivery will be communicated in a clear and comprehensible manner that a replacement

article is delivered. The right of withdrawal does not apply to replacement articles.

are excluded. The costs of any return shipment are for the account

of the entrepreneur.The risk of damage and/or loss of products

rests with the entrepreneur until the moment of delivery to the consumer or a

representative designated in advance and made known to the entrepreneur,

unless expressly agreed otherwise.

Article 12 – Duration transactions: duration, termination and extension

Termination The consumer can terminate an agreement that has been concluded for an indefinite period

entered into and which aims at the regular delivery of products (electricity

including) or services, at any time, subject to the agreed cancellation rules and a notice period of no more than

one month. The consumer can enter into an agreement that has been concluded for a fixed period

entered into and which aims at the regular delivery of products (electricity

including) or services, at any time towards the end of the specified period

cancel in accordance with the agreed cancellation rules and a

notice period of no more than one month. The consumer can cancel the contract in the previous paragraphs

mentioned agreements:cancel at any time and not be limited to

cancellation at a specific time or during a specific period;at least cancel

in the same manner as they were entered into by him; always cancel with the same

notice period if the entrepreneur has stipulated this for himself. Extension A

agreement entered into for a fixed period of time and intended to provide regular

delivery of products (including electricity) or services, is not permitted

be tacitly extended or renewed for a specific period. Notwithstanding

the previous paragraph may apply to an agreement entered into for a fixed period which aims

to the regular delivery of daily newspapers, weekly newspapers and magazines

be tacitly extended for a fixed period of up to three months,

if the consumer cancels this extended agreement towards the end of the extension

can cancel with a notice period of no more than one month.An agreement

which has been entered into for a specific period and which aims at the regular delivery of

products or services, may only be tacitly concluded for an indefinite period

extended if the consumer may cancel at any time with a notice period of

at most one month and a notice period of at most three months in the event

the agreement is intended to be used regularly, but less than once a month,

delivering daily, news and weekly newspapers and magazines. An agreement with

limited duration to the regular delivery of daily, news and

Weekly newspapers and magazines (trial or introductory subscription) are not included

tacitly continued and ends automatically after the trial or

introductory period.Duration If an agreement has a duration of more than one year

the consumer may terminate the agreement at any time after one year with a

notice period of no more than one month, unless reasonableness and

fairness against termination before the end of the agreed term

to postpone.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer

amounts to be paid within 7 working days after the commencement of the

cooling-off period as referred to in Article 6 paragraph 1. In the event of an agreement to the

providing a service, this period commences after the consumer has received confirmation

of the agreement. The consumer has the duty to report inaccuracies

to report to the entrepreneur without delay any payment details provided or stated.In

In the event of non-payment by the consumer, the entrepreneur has the right, subject to statutory provisions,

restrictions, the right to make reasonable arrangements known to the consumer in advance

to charge costs. Article 14 – Complaints procedure

Complaints about the performance of the agreement must be submitted in full within 7 days.

and are submitted to the entrepreneur in a clearly described manner after the consumer

has discovered the defects. Complaints submitted to the entrepreneur will be

within a period of 14 days from the date of receipt

answered. If a complaint requires a foreseeable longer processing time,

by the entrepreneur within 14 days with a message

of receipt and an indication when the consumer will receive a more detailed response

can expect.If the complaint cannot be resolved by mutual agreement

a dispute arises that is subject to the dispute resolution procedure. A complaint suspends the

obligations of the entrepreneur, unless the entrepreneur agrees otherwise in writing

indicates. If a complaint is found to be justified by the entrepreneur, the

entrepreneur at its discretion or replace the delivered products free of charge or

to repair.

Article 15 – Disputes

Agreements between the entrepreneur and the consumer to which this

general terms and conditions apply exclusively to Dutch law.

application. Even if the consumer resides abroad.

Article 16 - Contact information

Questions about the Terms of Service can be sent to us at [your